Privacy policy
Swarnakayu 24K Gold Ayurveda is committed to upholding the highest standards for secure transactions and protecting the privacy of your Personal Information. We value your trust and want to ensure that you understand how we gather and share information.
Please note that our privacy policy is subject to change without prior notice. To stay informed about any updates, we recommend reviewing this policy periodically.
Protecting your privacy is our top priority at Swarnakayu 24K Gold Ayurveda. Swarnakayu website is legally owned by WHP Jewellers Ecommerce Pvt. Ltd.
This Privacy Policy outlines the types of personal information collected on the Swarnakayu 24K Gold Ayurveda website, how we use and benefit from that information, and with whom we may share it. Additionally, it describes the measures we take to ensure the security of your information and provides instructions on how you can access, modify, or delete your personal information. Furthermore, it explains how you can object to the processing of your personal information or opt out of receiving communications about our products and services.
By using our website, you explicitly consent to the use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree, please refrain from using or accessing our site. This Privacy Policy is incorporated into and subject to our Terms and Conditions.
Collection of Personally Identifiable Information (PII) and Other Information
At Swarnakayu 24K Gold Ayurveda, we only collect the necessary information to ensure accurate service. The information we collect is basic and required to complete a purchase or provide a refund. Examples of customer information we may collect include your name, address, telephone number, date of birth, email address, descriptions of requested or purchased items, language preference, IP address, operating system of your computer, and browser type and version.
We do not sell, distribute, or lease your personal information to third parties.
We may automatically track certain information about you based on your behavior on our site. This information helps us conduct internal research on our users' demographics, interests, and behavior to better understand, protect, and serve our users. It is compiled and analyzed on an aggregated basis and may include the URL you came from, the URL you next visit, your computer browser information, and your IP address.
Regarding credit card, debit card, and banking information, please note that Swarnakayu 24K Gold Ayurveda does not collect or store such information as it is directly transmitted through the payment gateway provider to the payment network or bank.
Registration
To access certain features of our site, you need to register and create a free member account. The online registration form may require you to provide information such as your name, email address, and password.
Your password is an important part of our security system, and it is your responsibility to protect it. Do not share your password with any third parties. If your password has been compromised for any reason, please change it immediately.
Technologies That Customize Your Experience on Swarnakayu 24K Gold Ayurveda
We utilize various technologies to collect information about your visit to our website, such as the URL that referred you to our site, your Internet Protocol (IP) address, browser type, browser language, date and time of your request, and more. These technologies enhance and customize your experience on our website. For example, we may collect your IP address to identify your computer or device and determine your geographic region for statistical purposes. In some cases, we may combine these technologies with the personally identifiable information you provide on the website. They may also allow you to save your preferences. Each technology is explained below.
Web Beacons and Tracking Links: Web beacons, tracking links, and similar technologies are small lines of code embedded on our website pages. They are often used in conjunction with cookies and are typically not visible to website users. Web beacons may relay information to third parties such as our service providers and may be used to track customer response to certain advertising, enhance targeted advertising, and improve customer support and usability. If you reject our cookies (see Cookie section below), web beacons may be unable to relay this information about you, potentially limiting some website features.
Cookies: We employ data collection devices called "cookies" on specific pages of our website to analyze web page flow, measure promotional effectiveness, and enhance trust and safety. Cookies are small files placed on your hard drive that assist us in providing our services. Some features are only accessible through the use of cookies, and they can also help us provide information tailored to your interests. Most cookies are "session cookies," meaning they are automatically deleted from your hard drive at the end of a session. You can decline our cookies if your browser allows, but doing so may prevent you from using certain features on our website and require more frequent password entry during a session.
Use of Your Personal Information, Demographic, and Profile Data
We utilize personal information to fulfill the services you request. If we use your personal information for marketing purposes, we will provide you with the option to opt out of such communications. Your personal information is used for dispute resolution, troubleshooting issues, promoting a safe service, collecting payments, measuring consumer interest in our products and services, informing you about online and offline offers, products, services, and updates, customizing your experience, detecting and protecting against errors, fraud, and criminal activity, enforcing our terms and conditions, and as otherwise described to you at the time of collection.
In our continuous efforts to improve our product and service offerings, we collect and analyze demographic and profile data related to user activity on our website.
We identify and use your IP address to diagnose server problems and administer our website. Your IP address is also utilized to identify you and gather broad demographic information.
Occasionally, we may request that you complete optional online surveys. These surveys may ask for contact information and demographic details such as zip code, age, or income level. We utilize this data to personalize your experience on our site, providing you with content that aligns with your interests and displaying information based on your preferences.
How Do We Both Benefit from Personal Information?
Marketing Emails
If you choose to provide us with your email address, we may send you information via emails, including newsletters, surveys, or other messages containing product and event information, cosmetics tips, or promotions. If you decide that you no longer wish to receive these emails, you can unsubscribe using the link provided in the email or update your preferences in the "Profile" section for registered users.
Text Messages
If you provide us with your mobile phone number, you may receive text message/SMS alerts containing product and event information, cosmetics tips, or promotions on your mobile phone. Please note that we never send unsolicited text messages to your mobile phone. Swarnakayu 24K Gold Ayurveda does not charge any fees for receiving text messages from us. However, your mobile service provider may apply charges for sending and/or receiving text messages and airtime, as well as other standard rates.
Telephone Calls
If you provide us with your mobile or landline phone number, you may receive phone calls containing product and event information, cosmetics tips, or promotions.
Communications to Serve You
If you provide us with your contact information, we may send you service-related announcements through various means, including email, letters, or regarding the website. These communications are necessary to serve you, address your concerns, and provide the high level of customer service that Swarnakayu 24K Gold Ayurveda offers.
Customized Service
We may utilize the personal information you provide us to offer customized service and enhance your website experience. For example, we may suggest products that align with your interests. Such customized information may be conveyed to you through emails, text messages/SMS, or phone calls.
Special Events, Questionnaires, and Surveys
Periodically, Swarnakayu 24K Gold Ayurveda may organize special events such as contests, promotions, questionnaires, and surveys. These events may have specific rules governing the processing of personal information you provide. We recommend reviewing any applicable rules before participating. If no specific rules apply, the processing of personal information is governed by this Privacy Policy and its stated purposes.
Employment
If you submit personal information to us regarding employment, such as your resume, we treat such information as confidential and use it solely for considering you for current and future employment opportunities and contacting you regarding employment with us or our affiliates. We retain this information for future recruitment opportunities unless you inform us otherwise.
An "Affiliate" refers to a person or entity that directly or indirectly controls or is controlled by, or is under common control with, our company, either directly or indirectly through intermediaries.
Advertisements on Swarnakayu 24K Gold Ayurveda
Third-party advertising companies are employed to display advertisements when you visit our website. These companies may utilize information (excluding your name, address, email address, or telephone number) about your visits to this and other websites to provide ads about goods and services of interest to you. We hold no responsibility for your visits to such external websites and any information provided therein.
Links to Other Sites
Occasionally, we may provide links to third-party websites. These links will redirect you away from our portal. Please note that the linked sites are not under our control, and we are not responsible for their privacy practices or the content they contain. We are also not responsible for any changes or updates made to those sites or for any webcasting or other transmission received from linked sites. The links provided are for your convenience only, and we do not endorse the sites, their use, or their contents.
Sharing of Personal Information
We may share personal information with our corporate entities and affiliates who will use the information in accordance with this policy. This sharing helps in detecting and preventing identity theft, fraud, and other potentially illegal activities. It also allows us to link related or multiple accounts to prevent abuse of our services and facilitates joint or co-branded services that you request, provided by multiple corporate entities. If you have any objections to such sharing, we kindly request that you refrain from providing us with any information.
We may engage other companies and individuals to perform functions on our behalf, as long as it aligns with this Privacy Policy. These functions may include webstore management, order processing, courier services, data analysis, customer support, email services, web hosting, and fulfillment services. While these third parties may have access to personal information needed to perform their functions, they are not permitted to use this information for any other purpose other than on our behalf and in accordance with this Privacy Policy.
Furthermore, on certain occasions, you may have the opportunity to consent to the sharing of your information with a third party, such as an event or promotion co-sponsor. If you provide consent, we will share your information with that third party, and they may use it for their own purposes and in accordance with their own policies.
We may also disclose personal information if required by law or in good faith belief that such disclosure is reasonably necessary to respond to court orders or other legal processes. Additionally, we may disclose personal information to law enforcement agencies, third-party rights owners, or others if we believe in good faith that the disclosure is reasonably necessary to enforce our Terms or Privacy Policy, respond to claims of third-party rights violations, or protect the rights, property, or personal safety of our users or the general public.
Business Transfer
In the event that we or our assets plan to merge with or be acquired by another business entity, we and our affiliates may share or sell some or all of your personal information with that entity. In such a transaction, the other business entity (or the new combined entity) will be required to adhere to this privacy policy regarding your personal information.
Security Precautions
We have implemented reasonable measures to safeguard the personal information stored in our databases. These measures aim to prevent unauthorized access, maintain appropriate use, and ensure accuracy. Additionally, data transmitted in association with our online store is encrypted and secured using SSL, following the international standard IS/ISO/IEC 27001. We prioritize the security of your information. Please note that our retention agency holds an IS/ISO/IEC 27001 certificate.
Transfer of Data to Other Countries
Swarnakayu 24K Gold Ayurveda, our affiliates, and third parties who may receive your personal information are located in India and are bound to adhere to the privacy representations outlined in this Privacy Policy under the applicable laws of the country. If any data transfer occurs to another country, the personal information will be subject to the legal protections applicable in that specific country.
Choice/Opt-Out
We offer all users the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us, both on behalf of our partners and in general, after creating an account.
If you wish to remove your contact information from all Swarnakayu 24K Gold Ayurveda lists and newsletters, please visit: info@swarnakayu.com
Policy Change
Our Privacy Policy may be updated periodically. We will not diminish your rights under this Privacy Policy without obtaining your explicit consent. Any changes to the privacy policy will be posted on this page, and if the changes are significant, we will provide a more prominent notice (which may include email notification for certain services) regarding the privacy policy changes. We will also maintain previous versions of this Privacy Policy in an archive for your reference.
Your Comments
We appreciate your feedback. If you have any questions or comments about our privacy policies, please don't hesitate to contact us by emailing cure@swarnakayu.com OUR RIGHTS
We reserve the right to electronically monitor areas of the portal and may disclose any Content, records, or electronic communications (i) to comply with any law, regulation, or government request, (ii) if such disclosure is necessary or appropriate for the operation of the portal, or (iii) to protect our rights or property, as well as the rights of users, sponsors, providers, licensors, or merchants.
We are not responsible for screening, policing, editing, or monitoring such Content. If we receive notice of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and, at our sole discretion, determine whether to remove or request the removal of such Content from the portal. We may terminate or suspend your access to all or part of the site without prior notice for any conduct that we, in our sole discretion, believe violates applicable laws or is harmful to the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider, or us. As customer service is of utmost importance to our business, we reserve the right to refuse selling products to you if it reasonably appears that you intend to resell the products. Additionally, we reserve the right to limit the quantities of items purchased by each customer.
Children
The Swarnakayu 24K Gold Ayurveda website is not intended for individuals under the age of 18, and we do not knowingly collect personally identifiable information from anyone under the age of 18. If you are under 18 years old, you may browse Swarnakayu 24K Gold Ayurveda, but please refrain from providing any personal information. For instance, you cannot register. If we become aware that we have inadvertently received personal information from a visitor under the age of 18 on our website, we will promptly delete the information from our records.
Your Consent
By using the website and/or providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this Privacy Policy. This includes, but is not limited to, your consent for sharing your information as outlined in this privacy policy.
If you believe that any information we hold about you is inaccurate or incomplete, please contact us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Worldwide Copyright © Swarnakayu 24K Gold Ayurveda Pvt. Ltd. 306, 3rd Floor, Swami Vivekananda Rd, LIC Colony, Suresh Colony, Vile Parle West, Mumbai, Maharashtra 400056. . (brand owners Swarnakayu 24K Gold Ayurveda). All worldwide rights reserved.
