Shipping policy

Delivery Issues, Problems with the Delivery Agent, Issues with POD (Proof of Delivery)

For delivery-related issues, problems with the delivery agent, or issues with the proof of delivery, please raise a request within 24 hours of receiving the product. This timeframe aligns with the deadline set by our courier partners for such cases. Kindly attach your identity and signature proof to the request as it will aid in resolving the issue.

 

COD/Prepaid Issues, Payment Issues, Delay in Delivery

For COD/prepaid issues, payment problems, or delays in delivery, please contact our customer care team between 10 am to 6 pm on business days. We are available to assist you and ensure your satisfaction.

Please note that refunds will only be provided in the form of SWARNAKAYU e-vouchers, which can be used for future purchases.

 

Order Delivery:
Except for public holidays and Sundays, all domestic orders are handled within one week's business day. The order will be delivered within 7-10 business days.